Claims Archival and Retrieval |
Our clients typically process thousands of claims monthly, leading to the need for an efficient method of archiving these claims which is
both cost effective and allows for easy access to the archived data. |
To address this problem, we offer Archival and Retrieval services for our clients. Through this service, all claims processed by our
BPO Center
will be archived into a database. This database will store both the scanned image of the claim as well as the raw EDI data for the claim. |
Clients can get access to their archived claims through a secure portal site. This site enables users to search for archived
claims using key parameters such as Member ID, Provider Tax ID, and Dates of Service. Alternatively, clients may submit Claims Document Requests to our BPO Center for pulling back large volumes of
claims. |
Benefits of Archival |
Clients using our Archival and Retrieval services experience benefits throughout their organization: |
- Reduction in storage space required for claims filing
- Improved efficiency on audits and claims reporting
- Improved access for Customer Service Representatives to claims through online portal site
|
